Privacy Policy

This Privacy Policy applies to all personal information collected by Tiny Traveler & Party Hire Pty Ltd via the website located at www.tinytravelerandpartyhire.com.au and through our services. This Privacy Policy applies in addition to the Terms and Conditions of our Site.

Consent

By using our Site and services, users agree that they consent to:

• The conditions set out in this Privacy Policy
• The collection, use, and retention of the data listed in this Privacy Policy
• Receiving communications related to bookings and services

What is “personal information”?

The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

• Whether the information or opinion is true or not
• Whether the information or opinion is recorded in a material form or not

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

What information do we collect?

The personal information which we collect and hold about you may include:

• Name and contact details (email, phone number, address)
• Booking and rental history
• Payment information (processed securely through Stripe)
• Delivery addresses and access instructions
• Vehicle information (for car seat installations)
• Photographs and testimonials (with your consent)
• Service preferences and requirements
• Communication history with our team

How we collect your personal information

We collect personal information through:

• Website bookings and inquiries
• Direct communications (email, phone, in-person)
• Booking forms and service agreements
• Payment transactions
• Customer feedback and reviews
• Website usage data and cookies
• Social media interactions

Purpose of collection

We collect personal information to:

• Process and fulfill your bookings
• Provide our rental, installation, and party hire services
• Communicate about your bookings and services
• Ensure safe and correct equipment provision
• Process payments and refunds
• Improve our services and customer experience
• Comply with legal obligations
• Resolve any disputes
• Send relevant marketing communications (with consent)

Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure payment processing through Stripe
• Encrypted data transmission
• Secure booking system
• Limited staff access to personal information
• Regular security updates and monitoring
• Secure storage of physical documents

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Maintain business records

Disclosure of Personal Information

We may share your personal information with:

• Payment processors (Stripe)
• Delivery service providers
• Website hosting and maintenance providers
• Analytics services
• Legal and regulatory authorities when required

All service providers are bound by confidentiality and data protection requirements.

Marketing Communications

By using our website, you consent to the receipt of direct marketing material. We will:

• Only use your personal information for marketing if collected directly from you
• Send material of a type you would reasonably expect to receive from us
• Not use sensitive personal information in direct marketing
• Include a simple opt-out method in all marketing communications

Cookies and Website Analytics

We use cookies and analytics tools to:

• Improve website functionality
• Understand user behavior
• Enhance user experience
• Customize content
• Monitor website performance

Users can control cookie settings through their browser preferences.

Access and correction

Under Australian Privacy Principle 12, you have the right to:

• Request access to personal information we hold about you
• Request corrections to inaccurate information
• Receive a response within a reasonable timeframe

Contact us at support@tinytravelerandpartyhire.com.au for access requests.

Complaint procedure

If you have privacy concerns:

1. Contact us directly to resolve the issue
2. We will investigate and respond promptly
3. If unsatisfied, you may contact the Office of the Australian Information Commissioner

Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request overseas transfer:

• The overseas recipient may not comply with Australian Privacy Principles
• We will not be liable for overseas handling of your information

Changes to this Policy

We may update this policy to reflect:

• Business changes
• Legal requirements
• Technology advancements Changes will be notified through our website.

How to contact us about privacy

For privacy queries, information access, or complaints, contact: Email: support@tinytravelerandpartyhire.com.au

Last updated: 5th July 2025