Cancellation & Refund Policy

Booking & Payment Terms

Full payment is required at time of booking

Standard Equipment Hire

Cancellation Timeline

• 7+ days before booking date: Full refund
• 3-7 days before booking date: 75% refund of total booking amount
• 24-72 hours before booking date: 50% refund of total booking amount
• Less than 24 hours before booking date: No refund

Party Equipment & Soft Play Bookings

Cancellation Timeline

• 14+ days before event: Full refund
• 7-14 days before event: 75% refund
• 3-7 days before event: 50% refund
• Less than 72 hours before event: No refund

• Option to reschedule within 3 months
• Rescheduling must be requested at least 24 hours before event
• Subject to availability for new date

Car Seat Installation Services

Cancellation Timeline

• More than 24 hours notice: Full refund
• Less than 24 hours notice: 50% refund
• No show: No refund

Special Circumstances

We understand that unexpected situations can arise. Full or partial refunds may be considered for:

• Medical emergencies (with supporting documentation)
• Flight cancellations (with supporting documentation)
• Extreme weather events affecting travel Each case will be reviewed individually.

Modification Policy

• Booking modifications requested: No fee but subject to availability
• Date changes must be within 3 months of original booking and will be non-refundable

Early Returns

• No refunds for early returns or unused Booking days
• Exceptions may be made for extraordinary circumstances

Booking Extensions

• Subject to availability
• Must be requested at least 24 hours before end of current booking period
• Additional days charged at standard rates

Damage & Loss

• Equipment that is damaged beyond normal wear and tear or missing upon booking return will be charged fair market value to replace the item.
• If excessive cleaning is required $20 cleaning fee will be charged (Vomit/ nappy explosion)

How to Cancel

Cancellations must be submitted in writing via:

• Email: amy@tinytraveler.com.au
• Contact form on our website

Refund Processing

• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method

General Terms

• All times referenced are in Australian Eastern Standard Time (AEST)
• We reserve the right to cancel bookings due to unforeseen circumstances or safety concerns, with a full refund provided
• This policy may be updated from time to time, with the current version always available on our website

For any questions about our cancellation policy or to discuss special circumstances, please contact us at amy@tinytraveler.com.au.